Trivandrum - IBS Software, a leading IT solutions provider to the travel, transportation & logistics industry, has successfully completed Phase 1 of upgrading its Cruise Partnerâ„¢ passenger reservation system in one of the world's foremost cruise companies, MSC Cruises.

Under the multi-million Euros deal between IBS and MSC, the system is to be upgraded in four phases to be completed by 2012. The IBS upgrade, named MSC BEE, uses the latest technology to enable the reservation process for the Company's entire fleet via the web with customized interfaces for consumers, travel agents and tour operators. The upgrade will give MSC a modern reservation from interchangeable cabin configuration to variable segment embark/disembark pricing, to rules engine-based discounts and commission structures.

"As the world's fourth largest cruise operator, MSC Cruises is committed to continual improvement in everything we do, and it stands to reason that new technology is part of that core mission. MSC BEE reservation management system is going to be a significant help to make our booking process more flexible and efficient. This achievement is certainly due to the close teamwork between MSC's and IBS' technicians, all driven by a shared dedication to excellence. A long way still needs to be done to have the fourth phase of the project implemented, but we entrust IBS' professionalism and experience to turn this challenge into success"said Giuseppe Flammia, Chief Information Officer, MSC Cruises.

"Successful completion of Phase 1 of the MSC BEE project is a step towards delivering an enhanced customer experience and will play a pivotal role in helping MSC achieve their target of having over 2 million sailing passengers per year in the very near future. We are sure that our re-engineered solution underscores IBS' expertise in new-generation technology and our ability to deliver large and complex projects." said VK Mathews, Chairman & CEO, the IBS Group.